Thank you for visiting and shopping at Pure Muscle Athletics Inc. Following are the terms and conditions that constitute our Shipping Policy.
Domestic and International Shipping Policy
Shipment Processing Time
All regular sized items will be shipped within four (4) business days of placing an order. Deliveries are scheduled from Monday to Friday, between 8am - 5pm local time. Up to three (3) attempts for delivery will be made; undelivered items will be held at the local post office or warehouse for pick up until the time noted on the delivery notice.
Please note: Daily storage charges will apply for all Freight Company [skidded shipments] beginning 48 hours after initial contact from the Freight Company. If the product is not delivered within 48 hours of initial contact these charges will go into effect. The charges are solely the customers responsibility. Storage charges include weekends and holidays.
Undeliverable and returned shipping costs will be the responsibility of the customer.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Pure Muscle Athletics Inc. is not responsible for delivery delays that may occur with carrier service.
Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes (International orders only)
Pure Muscle Athletics Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Items over 150lbs (68kg) will be shipped via common freight carrier. Please note: all deliveries are curb-side only and we do require that the carrier call and make an appointment for delivery. Someone must be home to accept and sign for the product.
Oversized items ship on a weekly basis please allow 7-10 business days for arrival.
Orders shipping to rural areas may be subject to additional shipping charges, which varies depending on size and weight of the product(s) being shipped. Should this be the case for your order, a sales associate will contact you to make specific delivery arrangements and discuss total shipping costs.
Rural areas may include: NWT, Northern Quebec, Northern Manitoba, Newfoundland and Labrador.
Pure Muscle Athletics Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. It is important to save all packaging materials and damaged goods before filing a claim.
All online orders involve drop-off only and do not include assembly. If you would like to arrange set-up options, please call +1(647)694-9205 or add a note to your online order and an associate will contact you to make these arrangements.
Our Return and Refund Policy provides detailed information about options and procedures for returning your order.